Along with the safety of our employees, our priority is to continue supporting our customers and fans. This is a difficult time for everyone and we’re working hard to adapt to this new reality. We’ll continue to share information on this page, so check back often.
We’re still seeing long fulfillment and shipping times with our suppliers and industry-wide. Our support team is doing their best to keep up with increased customer questions and orders. Our average email response time has increased to about one day.
We’re working hard to safely increase our capacity and we’ve made good progress in the last month. In Charlotte, our goal is to increase our daily output. We’ve already grown our DTG capacity by 20% and we’re working on improving more categories. Our suppliers are hiring and training new employees in fulfillment and investing in more printing tech. We’re now working with nine backup facilities, and we’re scaling production at our new in-house facility in Barcelona.
Even with all the steps being taken, it’ll still take time to bring fulfillment times back to normal. Some product categories are already there, especially products that we ship from Europe. Fulfillment is still taking long for our top categories: shirts and hats.
Shipping is also still taking longer than usual depending on where your orders are shipping to. The positive news is that some airlines are starting to ease restrictions on flights, which means that we’ll be able to ship orders more frequently.
We’ll continue posting updates as they come; thanks for your patience and for reading.
Be prepared for delays
Order fulfillment times will be longer than usual for some product categories. The entire industry is grappling with challenges and we’re seeing delays in our supply chain, including distributors and shipping carriers.
Estimates are current as of June 1, 2020.
|US (INCL. BACKUP)|
|Shirts||16-20 business days|
|Hats||16-20 business days|
|Cases||2-4 business days|
|Posters||7-10 business days|
|Stickers||7-10 business days|
|Mugs||7-10 business days|