CUSTOMER SERVICE

Alex-Zedra.com is committed to providing “next level” customer service that goes beyond the expectations of our customers. The information below outlines our online store policies. The quick links menu to the right can be used to skip down the page to the specific information you are looking for.

CONTACT US


    ORDER TRACKING

    To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

    *Your Order ID is the 4 digit Order#.

    SHIPPING & DELIVERY

    COVID-19 UPDATE — We’re still seeing long fulfillment times from our warehouse and industry-wide. Our support team is doing their best to keep up with increased questions & orders. We thank you for your patience. Click here to read more regarding COVID-19’s impact on our shipping times.

    Most orders are processed and shipped within 5 business days from the factory in Los Angeles, California or Charlotte, North Carolina.

    Every product, aside from stickers, is made to order. We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then add shipping times on top of that.

    97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

    SHIPPING METHODS

    BYDelivery timesTrackingNotes
    USPS First-Class Mail3-5 business daysYesThis is ideal for lightweight packages and it’s the most affordable USPS service that we offer. Maximum weight is 13 oz – this amounts to 1 shirt or 1-2 posters.
    USPS Priority Mail1-3 business daysYesShipping times for Priority Mail are typically quicker than First-Class.
    FedEx Smart Post2-7 business daysYesFedEx Smart Post is also ideal for lightweight packages, but has longer delivery times than USPS First-Class. Please note: final delivery for Smart Post is sent through USPS.
    USPS ParcelSelect2-8 business daysYes–
    FedEx Ground1-5 business daysYesIdeal for sending heavy shipments (up to 150 lbs) to business addresses across the U.S.
    FedEx 2 Day2 business daysYesAll FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.
    FedEx Standard OvernightNext business day – afternoonYes
    DHL Expedited3-6 business daysYesSimilar to FedEx Smart Post, final delivery is completed by USPS.

    RETURN POLICY

    Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. If you notice an issue with your order, please submit a Problem report by using the contact form below and our Customer Support team will get in touch to help as soon as possible.

    When we receive a returned shipment, an email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.